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Scheduling with AI.

Every day starts with a call, a message, a mail. See what comes in — and how Aldor resolves it in the same moment.

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01 Customer wants to reschedule

Rescheduled while the call is still on.

The trigger

Incoming call … Connected

Familie Müller

Angehörige von Frau Schmidt

„Können wir den Termin am Donnerstag auf Freitag verschieben? Am liebsten wieder mit Karin.“

How Aldor handles it

Lotte

Suggestion · no action without you

AI suggestion

I can move the „Betreuung nach § 45b“ visit — same Helfer, no other visit is touched:

Current

Do · 12.05. · 10:00

Suggestion

Fr · 13.05. · 10:00

Karin S. ist Freitag im selben Slot frei und 1,2 km entfernt.

Apply to tour Dismiss

5 emails back and forth 1 click while the call is still on

02 Helfer calls in sick

A substitute in 30 seconds, not 30 minutes.

The trigger

Karin Schmidt

Helfer · Team Nord

online

Guten Morgen — mir geht es heute gar nicht gut, ich schaffe die Touren leider nicht. 😞 07:42

How Aldor handles it

Lotte

Suggestion · no action without you

AI suggestion

Tim Wagner can take almost the whole tour — right qualification, free today, short distances:

Tim Wagner übernimmt 5 von 6 Terminen.

Frau Berg (14:00) braucht eine zweite Person zum Transfer — Anna L. ist als Begleitung frei.

Apply substitute Dismiss

30 minutes on the phone 30 seconds tour redistributed

03 A new request comes in

Set up once, repeats by itself.

The trigger

Inbox New

Pflegestützpunkt Mitte 09:03

Neue Anfrage: Betreuung gesucht, 3× pro Woche

Frau Bauer (Pflegegrad 2) wünscht Begleitung Mo/Mi/Fr vormittags, Raum Nord …

How Aldor handles it

Lotte

Suggestion · no action without you

AI suggestion

From the Hilfeplan I generate the next visits and assign them to Karin S. (Raum Nord, free mornings):

Mo · 13.05.
Mi · 15.05.
Fr · 17.05.
Mo · 20.05.

4 Termine erstellt — je 10:00–11:30, Bezugsbetreuer Karin S.

Confirm visits Dismiss

Excel plus entering it four times by hand Set up once the rest repeats itself

04 Helfer requests time off

See bottlenecks before they happen.

The trigger

Tim Wagner

Helfer · Team Süd

online

Kann ich vom 02. bis 06. Juni Urlaub nehmen? 🙏 16:20

How Aldor handles it

Lotte

Suggestion · no action without you

AI suggestion

If Tim takes leave, coverage is short — I checked who can step in:

3 Touren in KW 23 ohne Abdeckung.

Aldor schlägt vor, sie auf Anna L. und Jonas P. zu verteilen — beide qualifiziert und in der Woche frei.

Suggest redistribution Dismiss

A nasty surprise in KW 23 An early warning today with a ready plan B

05 Family needs more at short notice

An extra visit — without a double-booking.

The trigger

Incoming call … Connected

Familie Berg

Angehörige von Herrn Berg

„Meine Mutter kommt am Samstag aus der Kurzzeitpflege — können Sie da zusätzlich jemanden schicken?“

How Aldor handles it

Lotte

Suggestion · no action without you

AI suggestion

For early Saturday I found a Helfer who fits:

Suggestion

Sa · 18.05. · 09:00 – 10:30

Jonas P. ist Samstag frei und qualifiziert. Eine Doppelbuchung mit seiner Tour wäre gar nicht möglich — Aldor blockiert das.

Create visit Dismiss

Risk of a double-booking Cleanly scheduled guaranteed by the database

What Disponenten ask first

Frequent questions.

How does Aldor prevent double-booking?

Aldor won't let a double-booking happen in the first place — if two Disponenten save the same slot at once, only the first booking goes through and the second is rejected with a clear message. The plan only ever holds one visit per Helfer and time slot.

Can we plan tours with several Helfer?

Yes. Multi-Helfer tours with lead and accompaniment, with or without shared driving — the Helfer app syncs both Helfer on the same tour, time records run per person.

How do recurring working hours work?

You define a pattern ("Mon, Wed, Fri 10:00 at Frau Müller") and Aldor generates the visits across the planning horizon — vacations and holidays are respected. Changes only apply going forward; past visits stay untouched.

Can we also assign vehicles?

Yes. You assign vehicles with time slots right in the tour planning, and matching logbook entries are created automatically. If someone tries to book the same car for the same slot twice, Aldor rejects it just like a double-booking.

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